We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. Email us at info@artfairapparel.com to start your return.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team (info@artfairapparel.com) as soon as possible. We'll do our best to accommodate your request.
2. Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Product Details" section. If you have further questions about the material, please don't hesitate to contact us.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, let us know it's what you want and we'll see what we can do!
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer installment payment plans.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on location. We ship with flat rate shipping. On average, orders take 4-5 days once they have been sent out.
How much does shipping cost?
Shipping costs $6.95 (US) or, if you're outside of the US, depends on your location and will be calcuated at checkout.
International customers: please be aware that you may be subject to additional charges, such as customs duties or stamp duty, upon delivery. These charges are imposed by your country’s customs authorities and are not included in the total price of your order.
Do you offer free shipping?
Not at this time. As a small business we currently ship everything by hand and appreciate your help with compensation for this process.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing us at info@artfairapparel.com or by DM on Instagram @artfairapparel.
What are your business hours?
Our business hours are Monday through Friday from 8:00am to 5:00pm MST.
How can I provide feedback?
You can reach our customer service team by emailing info@artfairapparel.com or DM us on Instagram @artfairapparel.
Do you have a physical address?
Yes, we do have a physical address, though it is not a physical store for visiting. Our headquarters is located in Boulder, Colorado.
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