Frequently asked questions...

Frequently asked questions...

Check out the sections below to find the answers you're loooking for :-) 

Still have questions? Give us a holler!

info@artfairapparel.com

@artfairapparel

1. General Questions

What is your return policy?

Need to return or exchange an item? Email us at info@artfairapparel.com to start your return! Unfortunately, we do not accept returns on our limited time drop items (tees made to purchase & only available for 3 day window), as we make these tees to order, specifically for you! We accept returns on all Classic items (as well as coloring books) within 30 days of the purchase date for all US customers. However, because we are based out of Boulder, CO, international returns and exchanges can get a little tricky! Email us and we'll figure out the best option <3

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website!

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our team (info@artfairapparel.com) as soon as possible. We'll do our best to accommodate your request and catch it before it goes out :)

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the perfect fit! Check it out on each product page :) 

What is the material of this product?

The material for each product is listed on the product page, under the "Product Details" section. If you have further questions about the material, please don't hesitate to contact us at info@artfairapparel.com!

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, let us know it's what you want and we'll see what we can do! We use the process of screenprinting for the highest quality, which means we order tees in large batches and unfortunately cannot accomodate custom single-item orders.

What's the best way to wash your tees?

We recommend washing your ArtFair tees inside out with cold water (avoid bleach-based detergents!) and drying on delicate or hang dry – it really helps keep the prints looking spiffy! :-)

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay!

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information <3

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on location. We ship with flat rate shipping. On average, orders take 4-5 days within the US once they have been shipped out. If you're in another country, the tracking information will be available with the code that you'll be emailed after your product has been sent out!

 

**For limited time drop items, we make these tees to order (aka the tees that aren't on The Classics section :)) Which means that the process of printing and sending out the tees also depends on the timeline of the local Colorado screen printers we use -- we aim to send these tees out as soon as we get them from our screen printers -- see the product page and email sent out after purchase for the shipping timeline on your limited edition tee order!

How much does shipping cost?

Shipping costs $6 (US) flat or, if you're outside of the US,  depends on your location and will be calculated at checkout. 

 

International customers: please be aware that you may be subject to additional charges, such as customs duties or stamp duty, upon delivery. These charges are imposed by your country’s customs authorities and are not included in the total price of your order.

5. Contact Questions

How can I contact customer service?

Hey bestie! You can reach our team by emailing us at info@artfairapparel.com or by DM on Instagram @artfairapparel :-) 

Do you have a physical address?

Yes, we do have a physical address, though it is not a physical store for visiting. Our headquarters is located in Boulder, Colorado, which is where we ship the packages out from! :-)